If for any reason you are not completely satisfied with any item, return the item within 6 months in its original condition and we will promptly and cheerfully exchange the item or give you a full refund. *Unfortunately, we are unable to accept returns on downloadable patterns and eBooks.
For quick and easy returns, use our UPS return portal to generate a prepaid return label.
Are you stuck on a project? Let us help! Call us at 1-800-962-9504 Monday-Friday between the hours of 10:00 a.m. to 4:00 p.m.est and one of our associates will help you through the process of completing your project!
Standard Shipping 48 States (3-6 business days) All standard shipping packages will be delivered through UPS and USPS.
Standard Shipping Outside 48 States (10-14 business days) Unfortunately, it costs us more and takes a little longer for our packages to arrive outside of the Continental United States. If you are shipping to Alaska, Hawaii, Puerto Rico or Guam, it will cost an additional $7 in shipping.
Express Shipping (3 business days) Express Delivery is available for an additional $12 within the Continental US. Unfortunately, there are a few select items that we cannot offer express shipping on. These typically are larger home-solution, craft, or yarn accessories items and puzzle tables. Please keep an eye out as they are noted in the product description.
*Lastly, for express shipping, please use street address, we cannot accept PO Boxes.
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